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You can reach Credit One customer service by calling (877) 825-3242. Customers can access account information, check their application status, report a card lost or stolen, or connect to a live customer service representative any time – 24 hours a day, 7 days a week. You can also mail inquiries to:
Credit One Bank
P.O. Box 99873
Las Vegas, NV 89193 - 8873
For quicker processing, include the card number on any written inquiries.
Credit One’s website does not have a live customer service chat feature. Nor do they have a customer service email address. But you can access Credit One’s Credit Card FAQs page online, along with tools to first check for pre-qualification and then check the status of your Credit One application.
Credit One Customer Service Contact Information:
- General Customer Service (U.S.): (877) 825-3242. Hours: 24/7.
- General Customer Service (Outside the U.S.): (702) 405-2042. Hours: 24/7.
- Application Information: (800) 752-5493. Hours: Monday-Friday, 5 a.m.-9 p.m.; Saturday-Sunday, 6:30 a.m.-5 p.m.
Note: All hours are in Pacific Time.
WalletHub users give Credit One 3.4 out of 5 stars. Many users praise Credit One for offering credit cards to applicants with bad of fair credit. But there are a number of user complaints, too.
In addition to gripes about the cards’ high interest rates and numerous fees, bad interactions with Credit One customer service representatives are commonly reported. Users describe instances of representatives being unable to resolve issues, along with slow response times, language barriers, and rude or unprofessional behavior.
This answer was last updated on 07/07/23 and it was first published on 11/19/19. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
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I needed them to send me an email to confirm they removed an authorized user from my account and that just flat out refused. Said they can't send emails.
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It's terrible that you can't even talk to a live person anymore on their app/website
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Renee Lucas, Member
@calypsogypsy888
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I FOUND THE ANSWER!! TRUST ME IT WILL WORK! If you need to speak to a live representative for any reason for Credit One Bank, call this number: 1-877-628-1610; when the prompt comes up, press 1 for eng and 2 for spa, the auto-prompt will ask a question, justsay "speak to representative", it will pause and ask for the last four digits of ss #, DONT DO THAT, just repeat "speak to representative" then you'll be transferred to a live agent. You're welcome:)
This answer was first published on 03/15/24. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
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Cathleen M, Member
@CATHLEENJ444
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To speak to a live agent call 877-825-3242 if you have trouble connecting physically punch in the phone number rather than from your contact list or from a website. Listen to all options, then enter 0 (not a listed option). You will hear all of the options again, enter 0 again. Your call will be transferred to a live agent. Have the last four numbers of your card and your last four numbers of your Social Security number ready and available.
This answer was first published on 07/28/22. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
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Thank you. That’s a great help. I just tried that and it worked just like you said. Thank you
People also ask
How can I cancel my Credit One card?
What's the difference between Credit One and Capital One?
The biggest difference between Credit One and Capital One is that Capital One is much larger, ranking among the top 5 banks nationally and boasting more than 100 million customers across a wide range of financial products. Credit One is a much smaller company that mainly offers personal credit cards for people with below-average credit. While the two financial institutions are quite different, their similar names and logos lead many people to believe they are the same.
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Tiara James, Member
@tiarajames
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You can find the Credit One customer service details here.
This answer was first published on 12/10/18. For the most current information about a financial product, you should always check and confirm accuracy with the offering financial institution. Editorial and user-generated content is not provided, reviewed or endorsed by any company.
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* The information about the following cards has been independently collected by WalletHub: Credit One Bank® Platinum X5 Visa®, Credit One Bank Platinum Rewards Visa with No Annual Fee, Credit One Bank Wander Card, and Capital One Spark 2% Cash Plus.
