Money-back policy
Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.
See Also
Why Is Alibaba So Cheap?: Uncovering the Secret behind Low PricesA guide to buying from Alibaba (safely)The Alibaba Wholesale Buying & Import Guide for Newbies | Easyship BlogHow to Easily Buy Just One Single Item on Alibaba.comIf you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.
